WE MUST DASH TERMS & CONDITIONS
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1. YOUR TRIP RESERVATION
1.1 Once we receive your deposit, subject to availability and at our discretion, We Must Dash will reserve your place on your selected trip. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to either you or your travel agent.
2. PRICE GUARANTEE
2.1 Trip Prices are based on costs, tariffs, taxes, charges, levies and exchange rates as of February 1, 2017. We will not increase the price of your trip after we receive your full deposit. In exchange for this guarantee, no refund will be made if the cost factors described above are reduced.
2.2 Airline Fuel Surcharges, Air-related Taxes, Fees & Restrictions, & Levies Imposed by any Government or its Agencies: As noted above, all quoted land and air prices include airline fuel surcharges and Air-Related Taxes and Fees, applicable as of February 1, 2017. However, if the customer is notified of the potential for a price increase and we have received the customer’s written or verbal consent prior to accepting any payment, we reserve the right to recover from any increases in those surcharges. Any additional fees charged by the airlines, such as baggage handling, seat selections, and/or any other services are the sole responsibility of the passenger(s). Additional air-related restrictions apply.
3. IF WE CANCEL OR CHANGE YOUR VACATION
3.1 We Must Dash reserves the right to change or cancel any trip departure in accordance with operating requirements or circumstances beyond its control.
3.2 If a cancellation is made any time prior to the trip departure, We Must Dash’s only liability will be to refund the passenger the amount it has received for the booking. We Must Dash will try and re-book the same or a similar trip and, where flights have been confirmed by We Must Dash, will attempt to confirm air seats for the new date selected, subject to availability. We Must Dash is not liable for any changes, amendment or cancellation penalties incurred on any other travel arrangements purchased separately.
3.3 If an alternative trip is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another We Must Dash vacation without payment of any transfer fee. *Please Note: The start date constitutes the date indicated on We Must Dash’s invoice. If you do not join the trip on the start date then cancellation fees will be 100%.
3.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic health risk, Acts of God, adverse weather conditions or other similar events beyond We Must Dash’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect to your booking.
3.5 We Must Dash is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any trip departure.
4. VACATION DETAILS AND CONDITIONS
4.1 The information on our website is correct to the best of our knowledge but we cannot guarantee that any item or amenity mentioned will be available, especially where we have no direct control over it.
4.2 With respect to We Must Dash’s trip packages, We Must Dash will do our best, at our discretion, to select accommodations, activities, entertainment, and transportation to give you good value for your money.
4.3 We Must Dash constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. We Must Dash is not responsible for any other travel arrangements affected due to our cancellations.
4.4 Any special meal requirements will be made on a request basis only. We Must Dash cannot guarantee special meal requests nor will assume any responsibility or liability if clients special meal requests are not fulfilled.
4.5 We reserve the right to alter or substitute the type, the size of vehicle and/ or the style of transportation mentioned on our website, resulting in occasionally having to utilize transportation without some of the features promoted.
5.1 We Must Dash is responsible for properly arranging and conducting your trip.
5.2 As a Trip Operator, We Must Dash makes arrangements with carriers, hoteliers and other independent suppliers to provide you with some or all of the travel services you purchase. These parties are independent suppliers over whom We Must Dash has no direct control. Unless caused by its own negligence, We Must Dash is not responsible for and accepts no liability in respect to any claims, losses, damages, costs or expenses arising out of:
a) personal injury, sickness, disease, accident or death, however caused, including without limitation, where same results from your conduct on vacation. b) loss or damage to or delay of baggage or other property unless resulting from We Must Dash’s negligence in which case We Must Dash’s liability shall be limited to the actual loss but in no event would exceed the total vacation cost. c) delays and loss as a result of government action, weather, mechanical breakdown, equipment failure, labor disputes, sickness, acts of war, insurrection, terrorism, Acts of God or any other causes beyond We Must Dash’s direct control. We Must Dash cannot be responsible for interruption of air carrier service due to airline default. d) acts or omissions, whether negligent or otherwise, of suppliers of services or their personnel (including, without limitation, transportation and accommodation services) or of any other person or body unless such a person or body is employed by us, or is an agent of ours, and is acting within the scope of his or her authority. In no event is We Must Dash liable for the acts or omissions of independent third party contractors or of its own employees or agents acting outside the scope of their duties. e) loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any of the following: (i) any matter or topic described in sub-paragraphs (a) to (d) inclusive above. (ii) your failure to obtain the necessary documentation to travel. (iii) your failure to arrive on time for initial departure or for connections within the trip or to stay within or join your trip at any time after initial departure. (iv) your leaving the trip prior to its completion. (v) the need for We Must Dash to change itineraries or substitute accommodations or services, provided that We Must Dash makes every effort to supply the most comparable services and accommodations available. (vi) cancellation of the vacation by We Must Dash provided that a full refund of all monies paid is made to you. (vii) Many of our activities are action and adventure orientated. Sports and similar activities inherently involve risks of injury greater than those that would be encountered if you were not participating in such, and therefore, by voluntarily taking part in any sports or other such activities, you thereby acknowledge and assume any of the risks inherent therein. In the absence of negligence on our part, or on the part of our agents and representatives, neither we nor they accept any responsibility for, and shall not be liable for, any injury, illness, damage, loss, accident, expense, delay or any other irregularity resulting from your participation in any of the activities made available to you. (viii) We take every reasonable precaution possible to assure your comfort, safety, and enjoyment while you are taking part in a We Must Dash trip. We Must Dash trips are for young 18-35 year old travelers who are in good health. A change of climate, food, time and varied cultural habits often affects travelers differently. We therefore recommend that you advise your doctor that you are taking one of our vacations and ask if he or she recommends anything for your trip, even for something as seemingly benign as an upset stomach. Since the brands of any medication to which you are accustomed may be unavailable in places to which you are traveling, we recommend you bring your own supply of any medication you will require and carry such medication in your hand luggage. Prescription drugs should be carried in the original labeled bottles. Should you fall ill during your We Must Dash vacation, we will make every reasonable effort to make prompt, sanitary, safe and proper medical care available to you. However, if at anytime or anywhere treatments of any sort are suggested to you that do not meet your needs or expectations, you should not hesitate to contact your own doctor. Also, please note that the same sorts of activities that can expose you to certain types of diseases at home can just as easily expose you to those same diseases abroad. This information is provided only for your convenience and we are not responsible or liable for any damages resulting from your failure to confirm or ascertain health information or medical precaution, if any, for the places which you will be visiting. (ix) We Must Dash is responsible for taking care to arrange and conduct your vacation properly. With you in mind, we have selected only those people whom we believe in our best judgement would be responsible and congenial, Trip Managers, Representatives and Drivers. Although we firmly believe, based on personal interviews and certain disclosures made to us by our employees, that all of our employees enjoy excellent health, we, like other trip operators, are legally unable to confirm this in most, if not all, instances.
6. FLIGHT BOOKING POLICY
Below is the process in which We Must Dash (WMD) will book a flight to accompany a booked We Must Dash Trip:
1. Customer is contacted after receiving their request via the form on the WMD website.
2. WMD will provide the customer with an estimate price for their flight as well as a copy of the WMD Flight Booking Policy & Conditions.
3. If the customer agrees to conditions, WMD will request further information.
4. WMD will research and negotiate a fair and reasonable flight price for the customer.
5. Once the flight is purchased, WMD will contact the customer and he/she will have 7 days to pay the cost of the flight + the 15% booking fee.
6. Tickets will be distributed via email or by mail if the customer chooses.
6.1 WMD is acting as intermediary or a "Booking Agent" for products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, cruises, etc.). We are not a co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in connection with such products and services.
6.2 If the customer chooses the change or cancel the flight, they are responsible for all cancellation fees or other costs associated with their decision.
6.3 All airlines tickets are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. You may be charged additional sums by WMD to offset increased fees, fuel surcharges, taxes, and fluctuations in foreign exchange markets or any combination thereof. Acceptance of these terms and conditions hereby consent you to any post-purchase price increases and authorize WMD to charge my credit card for such additional amounts.
6.4 Any changes to a ticketed itinerary will incur an airline imposed penalties denoted on the airline’s website and/or fare increases. Fees vary by airline, routing and ticket type. Some airline tickets are non-refundable and do not allow any changes, so please read the exact rules of each ticket. All changes and cancellations must be done prior to the original date of travel, or you will not be able to use your ticket.
1. BOOKING YOUR VACATION
1.1 In order to reserve your vacation, a deposit of US $200, per person per trip, or the full amount payable if booking is made within 45 days of departure, must be submitted to We Must Dash by you in respect of that vacation. The deposit is accepted as a first installment of the trip price by We Must Dash only once the booking has been confirmed in writing by We Must Dash or your travel agent. If paying by a third-party credit card your We Must Dash specialist will provide you a third-party authorization form that must be completely filled out and received by We Must Dash before payment can be received.
1.2 Your land reservation will be confirmed on receipt of a non-transferable, non-refundable deposit of US$200 per person for the first trip booked and then a deposit of US$200 for second and subsequent trips booked at the time of booking or the reservation will automatically be canceled.
1.3 If you choose to have We Must Dash book your flight, a non-refundable and non-transferable deposit of US$200 per person is required at time of booking. Once your airfare is confirmed and We Must Dash has received your air and land deposit, your air-inclusive price is guaranteed. We Must Dash reserves the right to issue your ticket based upon receipt of your land and air deposit. Any subsequent changes and/or revisions to your airline reservation after receipt of your deposit is subject to revision fees and/or airline imposed change or cancellation fees. These fees are a minimum of $200, and in some instances may be up to 100% of the ticket price.
2. PAYING THE BALANCE
2.1 The balance of the vacation price must be paid by no later than 30 days before your scheduled vacation departure date which shall be by the due date stated on the confirmation issued to you by We Must Dash.
2.2 Air Payment: Payment in full for your airfare booked in conjunction with your We Must Dash vacation may be required at time of booking. The Department of Transportation now requires We Must Dash to inform you of the following conditions. The package price is subject to change until it has been paid in full. When this happens, it is usually the result of increases in fuel surcharges and or government taxes. You must consent to the possibility that, until you pay for your package in full, your price could go up. Once you have paid in full we would only pass along increases in government taxes if applicable at that time. Bookings made directly with We Must Dash have 7 days from when the first invoice is sent to cancel the booking and request a refund, provided that the booking is still 30 days before trip start date. Bookings made through a travel agent are subject to standard booking conditions and do not qualify for a refund.
2.3 If payment isn’t made by the due date, We Must Dash may assume that you have canceled and cancellation charges in accordance with clause 3 below will be levied by We Must Dash.
2.4 Tickets and other documents won’t be forwarded until full payment and required information are received by We Must Dash.
2.5 In the case of bookings made within 30 days of your start date, full payment is due at the time of booking. For bookings made within 21 days of the trip start date, documents can be emailed to the passenger at no additional charge.
2.6 We Must Dash reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods. It is your responsibility to ensure you meet your payment deadlines.
2.7 Travel documents will be sent to you approximately 21 days prior to trip start date* (providing full payment has been received). However, if physical travel documents are required the next day or earlier than 21 days prior to trip start date* (providing full payment has been received), an expedited shipment fee (that varies by state) will apply. Any documents delivered outside the USA will incur a minimum fee of $50. The actual cost will be advised at time of booking.
3. IF YOU CANCEL
3.1 If notice of cancellation is received by We Must Dash 31 days or more prior to trip departure*, the non-refundable, non-transferable deposits will be retained along with the Travel Protection.
3.2 Notice of cancellation must be made verbally and will not be accepted via email or fax so that we can verify traveler identity.
3.3 Each traveler must call to cancel their own portion and cannot cancel another traveler on their behalf even if booked on the same reservation. Refunds will only be issued to the credit card holder(s) that made the payment(s).
3.4 The following refunds (minus non-refundable deposit) will apply when notice of cancellation of trip is given after booking is confirmed:
30+ Days before Departure* Date: Full refund of paid balance
29-21 Days before Departure* Date: 75% of paid balance
20-14 Days before Departure* Date: 50% of paid balance
14-7 Days before Departure* Date: 25% of paid balance
Less than 7 Days before Departure* Date: No refund of balance
AIR ARRANGEMENTS: Cancellation charges apply for airline arrangements made by We Must Dash: Prior to ticketing, a service fee of $50 per person plus any airline imposed penalties. After ticketing, a service fee of $75 per person plus any airline imposed penalties, which may be up to 100% of the air ticket value.
3.5 These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent. All cancellation policies valid as at February 1, 2017 and are subject to change. Final policy will be confirmed at time of booking.
3.6 Please note that We Must Dash is not liable for any cancellation penalties incurred on any other travel arrangements including air tickets purchased separately from the air and land included package.
4. IF YOU CHANGE YOUR BOOKING
4.1 If after your booking has been confirmed, you wish to change to an alternative departure date or you wish to change to a different We Must Dash trip, you may do so subject to availability and provided the new trip date is also on our website.
4.2 A fee of US$30 per person charged, in addition to airline fees, for any revision or alteration made to a reservation after the booking is confirmed. Any alterations risk the loss of air space or increased airfares. Name changes or corrections will be treated as a cancellation of air and all normal air cancellation fees will apply. A change of trip date or trip itinerary within 30 days of trip departure will be treated as a cancellation, and normal cancellation fees will apply except when the change is to an earlier departure date of equivalent or greater value in which case a US$30 per person amendment fee will be charged.
4.3 Airfare fees are based on roundtrip ticket purchase. Airfares are based on availability of contracted classes of service. If full payment is not received by 30 days prior to departure, the Airlines have the right to cancel the Air reservation. If payment is not received, We Must Dash is not responsible for a lost reservation. If a passenger does not show up to their flight, it will be considered a cancellation and no refund will be given. All airfares are subject to change without notice.
5. VACATION DETAILS AND CONDITIONS
5.1 Please read our website and info packets carefully for those items included in the price. No allowance or refund can be made for meals, accommodations, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style.
5.2 We Must Dash’s vacations are planned for those in the 18+ age group. Consequently the facilities and activities on a We Must Dash trip may not be appropriate for persons outside this age group. If you have a question regarding the age groups, you should discuss this thoroughly with We Must Dash staff.
5.3 We Must Dash strives to provide a safe, enjoyable and memorable travel experience for all passengers. We Must Dash welcomes passengers with disabilities. However, please note the following:
• Passengers are required to advise We Must Dash, in advance, of any physical, medical or other needs that require accommodation. A traveler information form must be completed prior to final payment.
• All guests must ensure they are medically and physically fit for travel. We Must Dash may impose safety requirements necessary for the safe operation of the trip. We Must Dash may also exclude an individual from participating in a trip or an activity if that individual’s participation poses a direct threat to health or safety.
• We Must Dash does not provide personal devices (such as wheelchairs, hearing aids or prescription eyeglasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.
• We Must Dash does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. We Must Dash is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on the trip, or for the quality of the care or services received.
• Passengers should be aware some trips include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. During the trip, We Must Dash may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which We Must Dash has no control. Accommodations on international trips may differ from those in the United States. We Must Dash cannot guarantee disability access or accommodations for passengers traveling on international trips.
• We Must Dash may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with We Must Dash’s terms and conditions. We Must Dash is not responsible for any costs incurred in the event a passenger is removed from a trip. Passengers agree not to hold We Must Dash or any of its related entities liable for any actions taken under these terms and conditions.
5.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the trip.
5.5 There may be times when the We Must Dash Tour Guide or Representative has to make a decision in your best interest or the best interests of their group. You agree to comply with the authority and decisions of the appointed We Must Dash Tour Guide or Representative and the laws of the country in which you are traveling. If you do not so comply or if, in the We Must Dash Tour Guide’s or Representative’s opinion, you are not compatible with the general enjoyment and well-being of other members on the trip or the smooth operation of the vacation itself, we reserve the right to refuse to let you continue with the trip. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travelers and any We Must Dash Representatives have the right to travel/work in a safe environment. Any threats to their safety, well-being or inappropriate behavior by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your vacation. In either event, you will be responsible for your own repatriation and related costs and have no claims against us.
5.5.1 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodations. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a We Must Dash Tour Guide as soon as it is discovered.
5.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organizations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident.
5.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected vacation before your departure as well as any necessary vaccinations and to comply with all applicable laws. We Must Dash is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas while on the trip (including accommodations, meals, flights and transfers incurred due to associated delays) are at your own expense.
5.8 You agree that our We Must Dash Tour Guide or Representatives may take photographs and films of you while you are on vacation and that these may be used in our info packets and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
5.9 Should you have a complaint in respect to the vacation, you should inform the We Must Dash Representative during the course of the vacation and if the matter cannot be resolved after the representative’s best endeavors to do so during the vacation, your complaint should be made in writing to We Must Dash as soon as is reasonably possible after the vacation but within 30 days thereof so that your complaint can be investigated. Email complaints to firstname.lastname@example.org. Any claims made after the 30 day period will not be considered by We Must Dash. If you choose to write to We Must Dash via the Internet, please provide your home address so that we are able to reply to you in writing.
6. TRAVEL INSURANCE
Travel insurance is strongly recommended on our trips. It is strongly recommended that you take out comprehensive insurance coverage for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a We Must Dash vacation. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. We Must Dash cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the vacation.
7. ILLNESS OR ABSENTEEISM
In the event of your withdrawal from a vacation after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim.
8. WHAT’S NOT INCLUDED IN THE VACATION PRICE
Airfares (unless you purchase a land+air package), air-related taxes and fees passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Trip Managers, representatives, drivers and local guides, items of a personal nature, excess baggage, and optional excursions.
9. WEATHER CONDITIONS
Under no circumstances can we be held responsible for snow or weather conditions, nor can any vacation be canceled or amended by you at any time on the basis of snow or weather conditions.
1. CONTRACTING PARTIES
1.1 The Booking Conditions detailed herein contain the entire contract between you and We Must Dash. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorized officer or director of We Must Dash.
1.2 Your contract is with us as the trip operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you.
1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not onboard planes, transportation or conveyances. We rely on international conventions, national and international law, which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. Enrollment in & payment for a trip shall constitute agreement & acceptance by the passenger of the terms & conditions set forth in this document which cannot be varied except in writing by an officer of the Company.
1.4 We Must Dash is not a carrier or hotelier nor does it own aircrafts, hotels or coaches. All bookings with carriers, hoteliers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers, and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. While we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-parties, we will give every reasonable assistance in helping to resolve any reasonable dispute. Please also note that We Must Dash cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 5.3 under Vacation Details & Conditions).
1.5 Please note that no airline or carrier depicted or recommended on our website or info packets by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a vacation from We Must Dash or as having any other legal relationship with any such purchaser.
1.6 Every effort is made to ensure accuracy at the time of publication, however; We Must Dash cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.
Departure* is defined by the 24 hour period that is designated as the “start date” of the trip.